Solved: I just puchased a rebuilt HP Envy 17-J1103cl that did not have an OS installed. I have installed Windows 7 64 bitaccompanying the laptop was - 5205623.
Hello, Thanks for the update! Let’s try to uninstall and reinstall the USB drivers from the device manager. Follow the steps below:.
Press “Windows logo key” + “R” to get the run pop-up window. Type “devmgmt.msc” and press ok. Once in device manager, click on the view tab in the top & choose “Show hidden devices”. Click the “+” next to Universal Serial Bus Controller to expand the nod.
You will notice many USB device entries. Right-click on all the USB device entries, and click “Uninstall”. When prompted with “Are sure you want to remove” click “Yes”. After all the items are removed, close all open windows and “Restart” the system. The drivers will be automatically installed in few minutes and then try using the USB ports. If the issue persists, try to run a USB test to check if there is a hardware issue: 1) Hold the power button for at least five seconds to turn off the computer. 2) Turn on the computer and immediately press Esc to get the Startup menu.
Now press F2 key. 3) The HP PC Hardware Diagnostics (UEFI) main menu is displayed. 4) Select the 'Component test' and then select 'USB port' from the list. 5) Let me know if the test passes or not. Please let me know if this resolves the issue, or if you require further assistance!
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Hi, Thanks for the support. Tried Uninstalling and reinstalling, when checked in devmgmt.msc, driver still shows a caution symbol on the usb logo. In component test 2 ports passed and 3rd port failed with Below detail Failure ID- RGFPNF-6P08ME-MFPWXG-8D4T03 P ID- E3B73PA#ACJ Am still unable to use any USB devices. Now even Webcam stopped working. Do i need to Reinstall OS or do i need to take it to the service centre? Is my device still under warranty?(if you are able to check, if not how do i check?) Thanks, Oliver.
Dear Dvertox, waiting for your reply for below query, Thanks for the support. Tried Uninstalling and reinstalling, when checked in devmgmt.msc, driver still shows a caution symbol on the usb logo.
In component test 2 ports passed and 3rd port failed with Below detail Failure ID- RGFPNF-6P08ME-MFPWXG-8D4T03 P ID- E3B73PA#ACJ Am still unable to use any USB devices. Now even Webcam stopped working. Do i need to Reinstall OS or do i need to take it to the service centre? Is my device still under warranty?(if you are able to check, if not how do i check?) Thanks, Oliver.
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